Privacy Policy

This Privacy Policy explains how FitIdea (operated by Affibay) collects, uses and protects your personal information when you visit our website fitidea.site or purchase our products.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number, shipping address.
• Order information: products purchased, payment method (limited details), transaction amount, date and time.
• Technical information: IP address, browser type, device type, and pages visited, collected via cookies or analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To send order updates, delivery notifications and important product information via email or WhatsApp.
• To provide customer support and respond to your queries.
• To improve our website, products and customer experience.
• To send relevant offers or reminders, where legally permitted.

3. WhatsApp & Communication

By placing an order or contacting us, you may allow us to send you transactional messages, reminders and important notifications on WhatsApp or SMS. You can always reply with “STOP” or contact us at support@fitidea.site if you wish to opt-out from non-essential messages.

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share limited information with:

• Courier and logistics partners – to deliver your orders.
• Payment gateways – to securely process your payments.
• Technology and marketing service providers – to send emails, messages or to analyse website performance.

All such partners are expected to follow appropriate data protection practices.

5. Cookies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences and understand how users interact with our website. You can manage cookie preferences through your browser settings.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on applicable laws, you may have the right to request access, correction or deletion of your personal information. You can contact us at support@fitidea.site for such requests.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact:
Email: support@fitidea.site